EXPERIENCE / REPUTATION

Q, How many years has Nova been in business?
A: Nova has been providing cleaning services for local buildings, homes and offices in Metropolitan Detroit since 1985.

Q. Why should I choose Nova as my cleaning company?
A. With over 25 years of cleaning experience, Nova has a proven record of offering dependable and superior cleaning service.

Q: Can you provide references?
A: Yes, references are always available upon request.

INSURANCE / BONDING

Q. Are your employees bonded and insured?
A. Yes, we are bonded and insured and will provide you with proof upon request.

Q. What happens if one of your employees gets injured in my home or office?
A. Since we are a professional cleaning service, all of our employees are covered under our Workers' Compensation Insurance.

SERVICES / SUPPLIES / MATERIALS

Q. Do you provide cleaning materials and equipment?
A. Yes, we provide our own cleaning supplies, materials and equipment.

Q. Should I do anything to prepare for your cleaning service?
A. In order to give you the best value for your money, we ask that you straighten up the night before so that we can focus on cleaning, our expertise!

Q. What are your specialties?
A. In addition to being wall washing experts, we also specialize in tailoring our cleaning services to your specific needs. We are recognized for our custom, one-time cleaning services. Lastly, our Home Help Services can take the burden of a cleaning project for a loved one out of your hands.

Q. Do you clean carpets?
A. We can refer you to our carpet cleaner.

Q. Do you wash windows?
A. Yes -- please contact us for more information.

PAYMENT / SCHEDULE

Q. How do I pay for service?
A. Payment is due at the time of service. We accept cash and checks. Please make your checks payable to Nova Cleaning Services.

Q. How do you determine your rates?
A. Our rates are based on the service provided. Normally, we would visit the site and discuss your needs.

Q. What if I need to reschedule or cancel an appointment?
A. You can reschedule or cancel an appointment by contacting us.

Q. What if my routine cleaning falls on a holiday?
A. We reschedule these days.

Q. Do I need to be home when you come?
A. This is your choice. We can use your garage door code, provide you with a lock box, or make special arrangements.

POTENTIAL PROBLEMS/ISSUES

Q. What should I do if something is damaged while your team is cleaning?
A. Accidents sometimes occur. Just call our office and we will be glad to resolve the matter to your satisfaction. We are fully insured for any damage or breakage we are responsible for.

Q. What if I am not satisfied with the cleaning that was done?
A. If something is missed or not done to your satisfaction, contact us and we will either note your service report to ensure it is addressed during our the next visit or we will send a team back to your home to correct the problem - your choice. Our goal is your complete satisfaction!